Home Intelligence

Our Returns Procedure

You may be able to return non-faulty goods to us and receive a full refund if we are notified within 14 days from the date of order providing the goods are unused and still sealed in the original packaging. This does not apply to any non-stock or special orders which are non-refundable. Please ensure that you take reasonable care of any goods purchased. Please note, for hygiene reasons we are unable to give refunds on headphones. Home Intelligence reserves the right to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods. All goods to be returned to us must be accompanied by a receipt or proof of purchase or if you do not have this, you must provide us with your order number or any relevant information you have to help us track your order details.

Return Options

All items can be returned to our Tromode store for a refund or exchange either by post or courier or we can if required arrange the collection of the goods by request.

We aim to send you a refund within 14 days of receiving the goods from you, excluding any delivery or collection charges. Once your refund is processed it will appear in your account within 5 working days.

Returning Faulty Goods

Your Rights

Should any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 14 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replace / repair your product.

If this 14-day period has passed, we will still repair or arrange the repair of the goods free of charge or replace if necessary, provided that you report the fault within 12 months of purchase.

Our Guarantee

All items including ex-display stock and ex-repair goods (but excluding wearable parts) are guaranteed by us for a full 12 months unless stated. Obviously we can’t be expected to guarantee against any misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use (unless stated), wear and tear, erosion of parts, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or where you have not allowed repairs of goods to be carried out by us or an authorised agent. Please note that if repairs are done other than by ourselves or an authorised agent and manufacturers, our guarantee shall not apply.

Our Returns Procedure For Faulty Goods

All faulty goods to be returned to us must be accompanied by a receipt or proof of purchase or if you do not have this, you must provide us with your order number or any relevant information you have to help us track your order details.