Home Intelligence

The following terms and conditions (referred to as the Terms) apply to all purchases made from this website. By placing an order you are making an offer to Home Intelligence Ltd. (referred to as us/we/our) to purchase the items ordered subject to the Terms. The offer is only accepted when we process the order and dispatch the items, and once accepted by us shall constitute a binding agreement between you and us.

Please therefore read this document carefully before placing your order.

Acknowledgement and Receipt of Orders

Orders are acknowledged by email as soon as possible. Any email or other acknowledgment from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.

We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorisation to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and/or a hard copy in a safe place.

Availability

Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods.

12 Month Guarantee

Should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair the faulty items without charge to you. The foregoing 12 month guarantee is subject to the following conditions:

• the fault developed through normal domestic use only; and
• the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
• you have not allowed repairs to be carried out on the items other than by us or the manufacturer (which acts will invalidate this and the manufacturer’s guarantee).

Please note: If the product purchased is from our ex-display, graded, clearance or special offer section may not be sold with a 12 month guarantee. In such cases the length of the guarantee will be stated on the order acknowledgement and receipt.

Product Recall

We shall have the right, in the first 12 months, to require products to be recalled if there is found to be a fault in that product range which is hazardous to users. In such instances we shall refund you the full costs.

Payment and Prices

The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to update the price on the website from time to time to take account of any increase or decrease in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. However, once you place your order the price will be locked at that point.

We try to ensure that all prices displayed on our website are accurate.

The price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

We can currently accept payment of your order by Visa, Mastercard, Delta/Connect and Maestro only. We also accept Paypal payments. Payment by cheque or cash on delivery is not accepted. Unfortunately we do not offer credit facilities. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

All prices on our website are in pounds sterling and inclusive of VAT but exclusive of any applicable  delivery charges, which will be payable as indicated at the time of placing your order. We may need to contact you following the placement of your order to confirm any additional delivery costs if applicable.

Delivery

We regret that we cannot accept orders for and make deliveries to addresses outside of the United Kingdom and the Isle of Man. We will endeavour to deliver the goods within 5 working days. If no delivery times are specified, delivery shall be within a reasonable time.

We reserve the right to charge for re-delivery if you are not present at the agreed original delivery date.

Please check the condition of all products delivered as soon as they are received.

As soon as we have delivered the goods to you, you will be responsible for them and any damage sustained whilst in your possession. When we deliver the goods we will require you to sign for them.

Liability

LED/OLED: Please note that today’s production techniques cannot guarantee an absolutely perfect LED/OLED display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which LED/OLED screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. There may also be differences in the backlight brightness across the screen than could be noticeable on static and predominantly single coloured moving images and letter boxed images. Please check with the relevant manufacturer as to their tolerance level.

Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. If any detailed specifications of a product is required then please consult the manufacturer’s website or send us a request to contact@homeintelligence.im.

We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the items.

We shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

Complaint Procedure

• We operate a complaints process which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:-

Home Intelligence Limited

Unit 18a Tromode Estate

Douglas

Isle of Man

IM4 4QB

Tel: 01624 610101

E mail: contact@homeintelligence.im

• If you are not satisfied with the manner in which your complaint has been handled and/or the complaint remains unsolved please write to:-

Richard Delaney

Home Intelligence Limited

PO Box 80

Douglas

Isle of Man

IM99 1BA

Miscellaneous

The contract between us shall be deemed, to have been made in the Isle of Man and shall be governed by the laws of the Isle of Man.